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Terms & Conditions

Last Updated: November 18, 2025

1. Acceptance of Terms

Welcome to DocOnTime. By accessing or using our mobile application, you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the service.

2. Description of Service

DocOnTime is a doctor appointment booking platform that facilitates connections between patients and healthcare providers. Our services include:

  • Online appointment booking
  • Payment processing for consultation fees
  • Appointment management and reminders
  • Health record storage
  • Doctor search and discovery

3. User Eligibility

You must be at least 18 years of age to use this application. By using DocOnTime, you represent and warrant that you meet this age requirement. If you are under 18, you may only use the app with the involvement and consent of a parent or legal guardian.

4. User Account

4.1 Registration

To use certain features of DocOnTime, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4.2 Account Termination

We reserve the right to terminate or suspend your account immediately, without prior notice, for any breach of these Terms.

5. Appointment Booking

5.1 Booking Process

When you book an appointment through DocOnTime:

  • You confirm that all information provided is accurate
  • You understand that appointment confirmation is subject to doctor availability
  • You agree to arrive on time for your scheduled appointment
  • You acknowledge that the doctor reserves the right to refuse service

5.2 Appointment Changes

You may cancel or reschedule appointments according to our Cancellation & Refund Policy. Changes must be made at least 24 hours before the scheduled time, unless otherwise specified by the healthcare provider.

6. Payment Terms

6.1 Fees and Charges

You agree to pay all fees and charges associated with your appointment bookings. All payments are processed through Razorpay, our secure payment gateway partner.

6.2 Payment Methods

We accept various payment methods including:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • Digital Wallets

6.3 Pricing

Consultation fees are set by individual healthcare providers. We reserve the right to charge a service or convenience fee, which will be clearly displayed before payment.

7. User Responsibilities

As a user of DocOnTime, you agree to:

  • Use the service only for lawful purposes
  • Not impersonate any person or entity
  • Not upload any malicious code or viruses
  • Not interfere with the proper functioning of the app
  • Not attempt to gain unauthorized access to any part of the service
  • Respect the privacy and rights of other users
  • Provide truthful medical information to healthcare providers
  • Maintain confidentiality of any medical information shared

8. Medical Disclaimer

IMPORTANT: DocOnTime is a platform that facilitates appointment booking. We do not provide medical advice, diagnosis, or treatment. All medical services are provided by independent healthcare professionals. We are not responsible for:

  • The quality of medical services provided
  • Medical outcomes or results
  • Professional conduct of healthcare providers
  • Medical decisions made during consultations

Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information obtained through DocOnTime.

9. Intellectual Property

All content, features, and functionality of DocOnTime, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of CodeAJ and are protected by copyright, trademark, and other intellectual property laws.

10. User Content

You retain ownership of any content you submit to DocOnTime. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for the purpose of providing our services.

11. Privacy

Your use of DocOnTime is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.

12. Limitation of Liability

To the fullest extent permitted by law, DocOnTime and CodeAJ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

13. Disclaimer of Warranties

DocOnTime is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, express or implied, regarding the service, including but not limited to:

  • The accuracy or completeness of information
  • The availability of the service
  • The fitness for a particular purpose
  • Non-infringement

14. Indemnification

You agree to indemnify, defend, and hold harmless DocOnTime, CodeAJ, and our affiliates from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the service or violation of these Terms.

15. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of DocOnTime at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the service.

16. Changes to Terms

We may revise these Terms from time to time. The most current version will always be posted on this page. By continuing to use DocOnTime after revisions become effective, you agree to be bound by the revised terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and other policies, constitute the entire agreement between you and DocOnTime regarding the use of our service.

20. Contact Information

For questions about these Terms, please contact us:

By using DocOnTime, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.