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Shipping & Delivery Policy

Last Updated: November 18, 2025

1. Nature of Service

DocOnTime provides digital healthcare appointment booking services. We do not ship physical products. This policy explains how we deliver our digital services to you.

2. Service Delivery

2.1 Appointment Confirmation Delivery

Upon successful booking, you will receive:

• Instant Email Confirmation: Delivered immediately after payment
• SMS Confirmation: Sent within 2 minutes of booking
• In-App Notification: Instant notification within the DocOnTime app
• Calendar Invite: Digital calendar invitation (if opted)

2.2 Delivery Timeline

• Booking Confirmation: Instant (within seconds)
• Email Delivery: Within 5 minutes
• SMS Delivery: Within 2-5 minutes
• Payment Receipt: Within 24 hours via email
• Appointment Reminders: 24 hours and 2 hours before appointment

3. Digital Document Delivery

3.1 Medical Documents

After your consultation, any digital documents will be delivered as follows:

• Prescriptions: Available in app within 2-4 hours post-consultation
• Medical Reports: 24-48 hours (depending on complexity)
• Lab Test Recommendations: Instant delivery to app and email
• Follow-up Instructions: Within 24 hours

3.2 Document Access

You can access all documents through:

• DocOnTime mobile application
• Email (PDF format)
• Secure online portal (when available)

4. Notification Delivery Methods

4.1 Email Notifications

We send email notifications for:

• Booking confirmations
• Payment receipts
• Appointment reminders
• Cancellation confirmations
• Rescheduling confirmations
• Important updates from your doctor

4.2 SMS Notifications

SMS alerts are sent for:

• Booking confirmations
• Appointment reminders (24 hours and 2 hours before)
• Last-minute changes or cancellations
• Emergency notifications

4.3 Push Notifications

In-app push notifications provide:

• Real-time booking updates
• Doctor messages
• Prescription availability alerts
• Follow-up reminders

5. Service Delivery Issues

5.1 Non-Receipt of Confirmations

If you don't receive booking confirmations:

1. Check your spam/junk email folder
2. Verify your email address and phone number in your profile
3. Check the "My Appointments" section in the app
4. Contact support at support@codeaj.com with your booking reference

5.2 Delayed Notifications

In rare cases of notification delays:

• Check your internet connection
• Verify app notification settings are enabled
• Log out and log back into the app
• Contact customer support if delays exceed 30 minutes

6. Digital Prescription Delivery

6.1 E-Prescription Format

Digital prescriptions are delivered in:

• PDF format via email
• Accessible within the DocOnTime app
• Digitally signed by the doctor
• Downloadable and printable

6.2 Prescription Delivery Time

• Regular Consultations: Within 2-4 hours
• Emergency Cases: Within 30 minutes
• Follow-up Prescriptions: Within 24 hours

7. Appointment Information Delivery

7.1 What You Receive

Your appointment confirmation includes:

• Doctor's name and specialization
• Clinic/hospital address with map link
• Appointment date and time
• Consultation fees paid
• Booking reference number
• Contact information
• Pre-appointment instructions (if any)

8. Reminder Schedule

8.1 Automatic Reminders

We send automatic reminders at:

• 24 hours before: Email, SMS, and push notification
• 2 hours before: SMS and push notification
• 30 minutes before (optional): Push notification

8.2 Reminder Preferences

You can customize reminder settings in your account:

• Enable/disable specific notification types
• Choose reminder timing
• Select preferred communication channels

9. Technical Requirements

9.1 For Optimal Service Delivery

To ensure smooth delivery of our digital services:

• Maintain active internet connection
• Keep your app updated to the latest version
• Enable app notifications in device settings
• Provide accurate email and phone number
• Whitelist emails from @codeaj.com domain

10. Post-Consultation Document Delivery

10.1 Medical Reports

After your appointment, you will receive:

• Consultation Summary: Within 6 hours
• Test Prescriptions: Immediate
• Diagnostic Reports: As per lab timelines
• Treatment Plans: Within 24 hours
• Follow-up Schedule: Immediate

11. Data Delivery Security

All digital service deliveries are secured through:

• End-to-end encryption
• Secure email protocols (TLS/SSL)
• Password-protected documents (where applicable)
• HIPAA-compliant data transmission
• Two-factor authentication options

12. Delivery Failure Resolution

12.1 If You Don't Receive Services

In case of delivery failure:

1. Check all communication channels (email, SMS, app)
2. Verify your contact information is correct
3. Contact support immediately
4. Provide booking reference number
5. We will resend all confirmations within 15 minutes

12.2 Support Response Time

• Email Support: Response within 2-4 hours
• Phone Support: Immediate during business hours
• In-App Chat: Response within 15-30 minutes
• Emergency Issues: Immediate resolution

13. Service Availability

DocOnTime digital services are available:

• Booking System: 24/7
• Customer Support: Monday-Saturday, 9 AM - 6 PM IST
• Emergency Support: 24/7 for critical issues
• Document Access: 24/7 through app

14. Geographic Coverage

Our digital services are delivered across:

• All major cities in India
• Email and SMS services available nationwide
• App accessible globally (appointment booking within service areas)

15. Modifications to Delivery Policy

DocOnTime reserves the right to modify this policy at any time. Changes will be communicated through:

• Email notification to registered users
• In-app announcements
• Updated policy posted on our website

16. Contact Information

For questions about service delivery or technical support:

• Email: support@codeaj.com
• Phone: +91 XXXXX XXXXX (Mon-Sat, 9 AM - 6 PM IST)
• Address: Bengaluru, Karnataka, India
• Website: projects.codeaj.com