Privacy Policy — DocOnTime

Last Updated: November 2025

Welcome to DocOnTime ("we", "our", "us"). This Privacy Policy describes how we collect, use, store, and protect information when you use our mobile application DocOnTime, which allows patients to book doctor appointments without creating an account. Doctors, however, log in using their provided credentials.

1. Information We Collect

1.1 Doctor Information (Login Required)

For doctors, we may collect the following information for account creation and login:

• Full Name
• Email Address
• Phone Number
• Clinic/Hospital Details
• Specialization
• Profile Photo (optional)
• Login Credentials (username & password)

1.2 Patient Information (No Login Required)

Patients do not need to create an account. DocOnTime only collects basic details required to book an appointment:

• Full Name
• Age
• Village / Locality
• Mobile Number

2. How We Use Your Information

We use the collected data to:

• Manage doctor accounts
• Allow patients to book appointments
• Send booking confirmations and updates
• Improve app performance and user experience
• Provide customer support
• Prevent misuse and ensure safe usage

We do not sell or trade your personal information.

3. Appointment Responsibility & Refund Policy

If a patient books an appointment but does not show up:

• The responsibility lies entirely with the patient.
• DocOnTime (developer/owner) is not responsible.
• No refund will be provided.

4. Data Sharing with Third Parties

We may share limited necessary information with:

• SMS/Email Providers – for sending appointment notifications
• Cloud Hosting Servers – for secure data storage
• Razorpay (if payment is used) – for processing doctor-related transactions

We never share data with advertisers or marketers.

5. Data Security

We use industry-standard protection like:

• Encrypted data handling
• Secure HTTPS communication
• Restricted access to sensitive information

Although we take all precautions, no system is 100% secure.

6. Data Retention

We retain:

• Doctor data as long as the account remains active
• Patient appointment data for a limited duration unless required for legal or operational reasons

7. Account Deletion

Doctors can request deletion of their account and stored data by visiting the link below:

https://docontime.cloud/delete-account

Once verified, the account and related data will be permanently deleted within 48 hours.

8. Children’s Privacy

DocOnTime is not intended for children under the age of 13. We do not knowingly collect data from children.

9. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of the app means you accept the updated terms.

10. Contact Us

If you have questions, concerns, or data-related requests, contact us at:

Email: docontime1@gmail.com
Website: https://docontime.cloud/